Refund and Return Policy

Refund and Return Policy

At Native Treasure Tropical Jewelry, each piece is handmade in small batches using natural materials. We want you to love your jewelry, and we’re here to help if something isn’t right.

Return Window

We accept returns within 14 days of delivery.

Items must be returned in original condition, unworn, and undamaged.

Non-Returnable Items

Custom or personalized items are final sale.

Items showing signs of wear, water exposure, damage, or alteration are not eligible for return.

Natural Material Variations

Because our jewelry uses natural materials such as shells, coconut beads, and kukui nuts, variations in color, tone, and texture are normal. These are not considered defects.

How to Request a Return

To start a return, contact us through our Contact Us page with:

  • Your order number

  • The item you wish to return

  • The reason for return

We will provide return instructions once your request is reviewed. Please contact us before mailing anything back. We may approve a refund or replacement without requiring you to return the item; this is decided individually.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For standard returns, customers arrange their own return shipping and shipping label. We recommend using a trackable shipping method. We do not charge a restocking fee.

Exchanges

We accept exchanges for eligible items within 14 days of delivery, subject to the same condition requirements and exclusions as returns. Please contact us to arrange an exchange or replacement before sending an item back.

Refunds

Once your return is received and inspected, we will notify you of approval. If we waive the return requirement, we will confirm approval directly.

Approved refunds are processed within 7 days of approval and issued to the original payment method. Your bank or card provider may take additional time to post the funds.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of the issue.

We will resolve the issue promptly.

Late or Missing Refunds

If you haven’t received a refund after approval:

  • Check your bank account

  • Contact your credit card company

  • Contact your bank

Processing times may vary depending on your financial institution.